• Who we are

HighEndFlora is an online store that specializes in selling high-quality artificial plants and accessories. We strive to provide our customers with a wide variety of options to choose from, as well as exceptional customer service. Our goal is to help bring a touch of nature into your home or office, without the hassle of maintenance. We value your privacy and are committed to protecting your personal information.

• Comments

At HighEndFlora, we value the opinions and feedback of our visitors. When you leave a comment on our website, we collect the information shown on the comments form, including your name, email, and website. We also collect your IP address and browser user agent string to assist in preventing spam.

To enhance your commenting experience, we use the Gravatar service which may collect an anonymized string of your email address. The Gravatar service’s privacy policy can be found at https://automattic.com/privacy/. Once your comment is approved, your profile picture will be visible to the public alongside your comment.

• Media

If you choose to upload images to our website, please be aware that any location data embedded in the images (EXIF GPS) will be removed to protect your privacy. Visitors to the website are not able to download or extract any location data from the images on the site.

• Cookies

Cookies are small text files that are stored on your device when you visit a website. They are used to remember your preferences, login information, and other details to make your browsing experience more convenient.

At HighEndFlora, we use cookies to save your name, email address, and website information when you leave a comment on our site. These cookies will be stored for one year.

When you visit our login page, we will set a temporary cookie to check if your browser accepts cookies. This cookie does not contain any personal information and is discarded when you close your browser.

When you log in to your account, we will also set up several cookies to save your login information and screen display choices. These cookies will last for two days. If you select the “Remember Me” option, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article on our site, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

• Embedded content from other websites

Embedded content from other websites refers to any media or content that is displayed on our website from a different source. This can include videos, images, or articles from other websites. When a visitor interacts with this embedded content, they may be subject to data collection, cookie usage, and tracking by the original website. It is important to note that the privacy practices of these external websites may differ from our own and we are not responsible for their actions.

• Who we share your data with

At HighEndFlora, we take your privacy seriously. We do not share or sell any of your personal information to third parties, except as required by law or to protect the safety and security of our website and customers. Any data collected through our website, such as contact information or purchase history, is used solely for the purpose of providing you with the best possible service and improving your shopping experience. Rest assured that your information is safe and secure with us.

• How long we retain your data

At HighEndFlora, we take the privacy of our customers very seriously. That’s why we have implemented strict data retention policies to ensure that your personal information is kept safe and secure.

When you leave a comment on our website, we retain the comment and its metadata indefinitely. This is so that we can easily recognize and approve any follow-up comments automatically, without having to hold them in a moderation queue.

For users who register on our website, we store the personal information they provide in their user profile. This information includes details such as their name, email address, and any other information they choose to provide. All registered users have the ability to see, edit, or delete their personal information at any time. Website administrators also have access to this information and can edit it as needed.

We understand that your personal information is valuable and we are committed to protecting it in every way possible. We will never share your data with any third parties, except in cases where we are legally required to do so. Rest assured that your privacy is of the utmost importance to us at HighEndFlora.

• What rights you have over your data

At HighEndFlora, we understand the importance of protecting and managing your personal data. As such, we provide our customers with the ability to exercise control over their personal information. If you have an account on our website or have left comments, you have the right to request access to any personal data we have collected about you. This includes the ability to request a copy of your data in a portable format. Additionally, you have the right to request that we delete any personal data we have collected about you, with the exception of data that we are legally required to retain for administrative, legal, or security purposes. We are committed to ensuring the privacy and security of our customers and will work with you to address any concerns or questions you may have regarding your personal data.

• Where your data is sent

When it comes to the handling of your personal information, we take the utmost care to ensure its security and confidentiality. As part of this commitment, we may share your data with carefully selected third-party service providers, such as cybersecurity experts and data analytics providers. These providers are strictly bound by confidentiality agreements and are only granted access to the necessary information for the performance of their specific services. Additionally, any data transfer to third parties is done using industry-standard encryption protocols to ensure the protection of your information during transit.

• Speedy Delivery and International Shipping Policy

At HighEndFlora, we understand that receiving your purchase in a timely and efficient manner is important to you. That’s why we pride ourselves on our lightning fast delivery service. Our team works tirelessly to ensure that your order is shipped within 24-72 hours of purchase.

However, please note that the final delivery price may vary depending on the weight of your order and the location it is being shipped to. Currently, we only ship within Morocco, but for international orders, please don’t hesitate to contact us and we will do our best to accommodate your request.

We at HighEndFlora, are dedicated to providing our customers with the best possible experience, and that includes timely and efficient delivery. Thank you for choosing HighEndFlora for your floral needs.