At Highendflora, we understand that prompt delivery is essential to providing a positive customer experience. For orders within Morocco, we strive to deliver your purchase within 24 hours to 1 week of placing your order. However, please note that delivery times may vary based on the specific product you have ordered and your location within Morocco.

For international orders, delivery times will depend on the destination country and the shipping method chosen. We recommend contacting us directly via email, phone, or WhatsApp to discuss shipping options and estimated delivery times for your particular order.

At Highendflora, we are committed to providing our customers with the best possible shopping experience, and we are dedicated to ensuring that your order is delivered to you as quickly and efficiently as possible. Thank you for choosing Highendflora for your artificial plant needs, and we look forward to serving you soon.

With our COD payment option, customers can place their order online and choose to pay at the time of delivery. This payment method allows for more flexibility and convenience for customers who may not have access to other payment options, such as credit/debit cards or online payment systems.

To use the COD option, simply select it during the checkout process. When your order is delivered, you can pay the full amount due to the delivery driver, either in cash or by using a credit/debit card. Please note that for card payments, the delivery driver will require you to provide identification to verify the cardholder’s identity.

We understand that payment security is of utmost importance to our customers, which is why we ensure that our delivery drivers are equipped with secure payment systems to protect your information.

At Highendflora, we are committed to providing our customers with a convenient and secure shopping experience. Thank you for choosing us for all of your artificial plant needs.

At Highendflora, we are constantly striving to improve our payment options and provide our customers with more choices. Currently, we do not accept credit card payments. However, we are working diligently to implement this payment option in the near future.

We understand that credit card payments are a convenient and secure option for many customers, and we want to ensure that we offer this option to our customers as soon as possible. We are working with our payment processing partners to integrate credit card payment options into our website and hope to have this option available very soon.

In the meantime, we continue to offer Cash on Delivery (COD) as our payment option. COD allows customers to pay for their order at the time of delivery, either in cash or by using a debit card. This payment method provides our customers with flexibility and convenience, and we will continue to offer it alongside other payment options in the future.

Thank you for choosing Highendflora for all of your artificial plant needs. We appreciate your business and are committed to providing the best possible shopping experience for our customers.

Yes, at Highendflora, we do offer international shipping to our customers. However, please note that international shipping can be a more complex process than domestic shipping, and there may be additional fees, taxes, and regulations to consider.

To ensure a smooth and secure international shipping process, we require customers to contact us directly via email, phone, or WhatsApp to arrange for international shipping. Our owner will need to verify some information with you, such as your shipping address and the specific product(s) you would like to purchase, to provide you with accurate information regarding shipping fees, taxes, and delivery times.

We understand that fraud is a serious concern when it comes to international shipping, which is why we take additional steps to ensure that all orders are legitimate and secure. By verifying information with our customers, we can help to prevent fraudulent transactions and ensure that your order is delivered safely and on time.

At Highendflora, we are committed to providing our customers with the best possible shopping experience, whether you are purchasing products locally or internationally. Thank you for considering Highendflora for your artificial plant needs, and we look forward to serving you soon.

At Highendflora, we want our customers to be completely satisfied with their purchase. If you are not satisfied with your order for any reason, you can return it within 30 days of the delivery date. Please note that the returned product must be in its original condition and packaging. For more information about our return policy, please visit our Returns and Refunds page.

How can I contact Highendflora’s customer service? A: We value our customers and are committed to providing exceptional customer service. You can contact our customer service team through email at yassine@highendflora.com, by phone at +212 713-320460, or through WhatsApp at +212 713-320460 Our customer service team is available during regular business hours, and we will do our best to respond to your inquiry as soon as possible.

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, it cannot be canceled or modified.

Our website displays real-time inventory levels for all of our products. If a product is out of stock, it will be indicated on the product page. If you have any questions about product availability, please contact us directly through email, phone, or WhatsApp.

Once your order has been shipped, we will send you a confirmation email with tracking information. You can also track your shipment on our website by clicking on the “Track Order” button on the homepage.

We take great care in packaging and shipping our products, but if your order arrives damaged or defective, please contact us immediately. We will work with you to replace the damaged or defective product at no additional cost.

At Highendflora, we take your privacy and security seriously. We use industry-standard encryption technology to protect your personal information, and we will never share or sell your information to third parties.

No, you do not need to create an account to make a purchase. However, if you would like to save your personal information for future purchases, you can create an account. It’s quick and easy to sign up!

Yes, you can place an order over the phone or through email. However, we recommend using our website to place orders for the fastest and most accurate processing.